Director of Cross-Sell & Upsell in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Cross-Sell & Upsell based in the United States.

This role sits at the heart of a growing commercial transformation focused on unlocking greater value from an established client base. It blends strategic leadership with hands-on sales execution, operating as a true player-coach across key enterprise accounts. The position is responsible for driving expansion revenue while building a structured, scalable approach to cross-sell and upsell activity. It also involves leading a small team of account managers, guiding their development, and ensuring consistent commercial performance. Working across marketing, client success, and partnerships, the role helps shape how clients experience value and growth through the platform. It is ideal for someone energized by building systems, scaling revenue motions, and deepening long-term client relationships in a fast-paced SaaS environment.

This role is responsible for leading expansion revenue strategy while managing key enterprise relationships and developing a small high-performing account management team.

• Lead and coach a team of account managers to drive consistent cross-sell and upsell performance across assigned segments
• Personally manage and grow a portfolio of top strategic accounts, owning the full expansion sales cycle
• Design and implement scalable cross-sell and upsell frameworks, playbooks, and repeatable GTM motions
• Drive revenue expansion by identifying opportunities across product suites, integrations, and premium offerings
• Lead high-impact client engagement activities including quarterly business reviews and client webinars
• Collaborate with marketing, client success, and partnerships to align growth strategies and improve client experience
• Contribute to strategic discussions on pricing, product positioning, and segmentation based on market and client insights

The ideal candidate brings deep SaaS commercial experience with a strong track record in expansion revenue, team leadership, and cross-functional collaboration.

• 8–12 years of experience in B2B SaaS, with strong focus on expansion, upsell, or strategic account management
• Proven experience managing and developing teams while owning individual revenue targets
• Strong ability to build scalable sales motions, frameworks, and repeatable processes
• Experience working across multi-product SaaS environments is highly valuable
• Strong commercial acumen with comfort using CRM tools (Salesforce preferred) and managing complex pipelines
• Excellent communication and stakeholder management skills across senior client and internal audiences
• Data-driven mindset with the ability to translate insights into actionable growth strategies
• Experience in fitness, wellness, or related SaaS sectors is a plus but not required

• Competitive base salary with performance-based bonus and commission eligibility
• Open PTO policy and quarterly “Days of Disconnect”
• Comprehensive medical, dental, and vision insurance coverage
• Parental and family leave, including support for new parents and pet parents
• Quarterly wellness reimbursement to support personal fitness and wellbeing
• Employee assistance program and mental health support resources
• Calm App subscription for employees and dependents
• Inclusive, values-driven culture focused on growth, collaboration, and belonging