Senior Manager, Advocacy & Awards in United States at Jobgether
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Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Advocacy & Awards based in United States.
This role sits at the heart of customer storytelling and brand advocacy, transforming successful client projects into high-impact narratives that drive visibility, engagement, and business growth. You will lead the execution of a global awards program while helping shape a scalable advocacy engine that amplifies customer success across multiple channels. The position blends program management, marketing strategy, and customer engagement, requiring close collaboration with internal teams and external stakeholders. You will be responsible for identifying compelling customer stories and turning them into assets used across campaigns, events, PR, and executive communications. Working in a fast-paced, cross-functional environment, you will ensure advocacy initiatives are executed with precision, consistency, and measurable impact. This is a highly visible role that directly contributes to strengthening brand reputation and customer influence across global markets. You will also play a key part in building structured processes that make advocacy programs repeatable and scalable.
- Lead the end-to-end execution of the global awards program, including timelines, submissions, approvals, stakeholder alignment, and program delivery.
- Support the development of a scalable customer advocacy framework, including processes for sourcing, tracking, activating, and measuring customer stories.
- Identify, recruit, and nurture customer advocates and success stories for use across awards, campaigns, events, PR, social media, and sales enablement.
- Manage co-marketing initiatives with strategic customers and partners, translating customer success into joint marketing opportunities.
- Oversee the development and distribution of advocacy assets such as case studies, testimonials, videos, webinars, and executive interviews.
- Coordinate cross-functional collaboration across Product, Sales, Marketing, Communications, Events, PR, and regional teams to ensure program alignment.
- Build and optimize repeatable workflows for story intake, approvals, asset tracking, and campaign activation.
- Prepare customers and internal stakeholders for high-visibility engagements including awards, speaking opportunities, interviews, and events.
- Track and report on program performance, including engagement, content usage, pipeline influence, and overall advocacy impact.
- 6+ years of experience in customer marketing, advocacy, communications, events, or B2B marketing roles.
- Proven experience managing customer-facing programs such as case studies, testimonials, awards, or speaker programs.
- Strong project management skills with the ability to coordinate complex, multi-stakeholder initiatives and meet tight deadlines.
- Excellent written and verbal communication skills with strong storytelling ability and a customer-centric mindset.
- Experience working cross-functionally with marketing, sales, product, communications, and external partners.
- Highly organized, detail-oriented, and capable of managing multiple concurrent programs in a fast-paced environment.
- Data-driven mindset with experience tracking program performance, engagement metrics, and business impact.
- Creative, resourceful, and proactive, with a strong bias toward building and improving processes.
- Familiarity with marketing, CRM, project management, or advocacy platforms is a plus.
- Comfortable leveraging AI tools to enhance research, content creation, and program scalability.
- Must be authorized to work in the United States without current or future sponsorship.
- Competitive salary and comprehensive benefits package.
- Opportunity to work on a global advocacy and awards program with high executive visibility.
- Remote or hybrid flexibility within the United States.
- Strong focus on inclusion, belonging, and employee well-being initiatives.
- Career growth opportunities within a global, innovation-driven technology organization.
- Exposure to impactful customer stories shaping major infrastructure and engineering projects worldwide.
- Collaborative, cross-functional environment with strong emphasis on storytelling and customer success.