Operations Manager, Lackland AFB, TX at General Dynamics Information Technology – Lackland AFB, Texas

USA TX Lackland AFB - Lackland AFB (TXC010)
Full time
RQ217770
Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Secret

Clearance Level Must Be Able to Obtain:
Secret

Public Trust/Other Required:
None

Job Family:
Program Delivery and Execution

Job Qualifications:

Skills:
Communication, Operational Leadership, Operations Management
Certifications:
None
Experience:
10 + years of related experience
US Citizenship Required:
Yes

Job Description:

Seize your opportunity to make a personal impact as a Operations Manager supporting an AF Base. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. A career as the On-site Operations Manager at GDIT means owning your opportunity to help support and advance our customer's mission. At GDIT, you'll have the opportunity to provide 24/7 time-sensitive incident response to ensure the stability, integrity and efficient operation of the Network resources and systems that support the BIM program at the customer site. Your work in Leading this Network team at GDIT will have an impact on securing our clients' missions and ensuring we anticipate the threats of tomorrow.

How A Network Operations Manager makes an impact :

• Collaborates directly with AF client on planning and procedures
• Leads a high-octane team of highly skilled engineers, providing direction, support, and mentorship as necessary
• Drives client-directed efforts to implement planned changes and procedures
• Performs root cause analysis to determine the source of roadblocks; identifies paths forward to adapt and overcome any challenges
• Troubleshoot complex, expert-level network issues and provide knowledge support to other engineers as necessary
• Participates in network software upgrades, as well as certificate renewals and installs
• Updates technical documentation; maintains and implements SOPs for network security
• Works after-hours and weekends during maintenance windows on-site as needed

WHAT YOU'LL NEED TO SUCCEED:

• Education: Bachelor's Degree from an accredited institute in a related field. (Will consider 4 additional years of experience in lieu of degree).
• Required Experience:
  
  • Must meet DOD 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Additional specific certifications may be required, depending on job assignment.
  • Excellent troubleshooting, problem-solving and collaborative skills
  • Thorough knowledge of ITSM best practices and supporting systems
• Required Technical Skills:
  
  • Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work.
  • Experience working directly with hardware vendors involved in the incident resolution process.
  • Experience with various software systems and architectures, communications protocols: and network hardware devices.
  • NOC/SOC operations background - you've been in the trenches and know what works
  • Incident management expertise with a track record of managing complex, multi-team responses
  • Scripting abilities for automation and efficiency improvements
  • Demonstrated experience in managing around-the-clock operations ensuring services are maintained at SLA levels.
  • Experience with operations and administration of multiple network vendor systems
• Security Clearance Level: DoD Secret Level Clearance required
• Required Certifications: CISM or DOD 8140 equivalent (CASP+, CCNA CCNP Security, CCSP, GCED, GCIA, GCLD, CISA, CISSP, GSLC) within 60 days of hire
• Required Skills and Abilities:
  
  • Experience as a team leader or manager
  • Experience with change management processes and best practices
  • Exceptional verbal and written communication skills applied to the development and presentation of technical materials appropriate to a broad spectrum of audiences.
  • Adept at interfacing with Government at senior leader levels and representing the interests of GDIT

Preferred Skills:

• 10+ years management of local team and part of an Enterprise NOC
• ITIL V3/4 Foundation or higher

Location: On customer site at Lackland AFB, TX

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#BIM

The likely salary range for this position is $115,175 - $155,825. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
Less than 10%

Telecommuting Options:
Onsite

Work Location:
USA TX Lackland AFB

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About Us

Join our 30,000 everyday heroes. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. For more information about GDIT's Privacy Policy, click here: