EB Tech Customer Success Specialist (Employee Navigator) in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an EB Tech Customer Success Specialist (Employee Navigator) based in United States.

This role sits at the intersection of employee benefits technology, client success, and platform operations, with a strong focus on delivering a seamless experience for employers and their employees. You will support and optimize the Employee Navigator platform, ensuring accurate configuration, smooth enrollment processes, and ongoing system performance throughout the plan year. The position is highly client-facing and requires close collaboration with internal teams and external stakeholders to resolve issues, improve processes, and maintain compliance. You will play a key role in supporting benefits administration workflows, especially during critical periods such as open enrollment. Working in a fast-paced, detail-oriented environment, you will manage multiple priorities while maintaining high standards of accuracy and responsiveness. This is a hands-on technical support role where customer success, problem-solving, and system expertise directly impact client satisfaction.

• Serve as a subject matter expert for the Employee Navigator platform, supporting client meetings and internal discussions with technical guidance and insights.
• Manage and support moderately complex client implementations, configurations, and ongoing platform maintenance following established SOPs and best practices.
• Perform root cause analysis to identify, troubleshoot, and resolve platform, enrollment, and eligibility issues in a timely manner.
• Support open enrollment cycles, including testing, validation, issue resolution, and post-enrollment troubleshooting activities.
• Respond to client inquiries related to benefits administration, system functionality, and enrollment processes with professionalism and accuracy.
• Collaborate with internal teams and external stakeholders to ensure platform performance, data integrity, and compliance requirements are met.
• Contribute to continuous improvement efforts by recommending enhancements to processes, workflows, and system configurations.

This role requires experience in employee benefits technology or benefits administration platforms, with hands-on exposure to Employee Navigator strongly preferred. Candidates should bring strong technical aptitude, attention to detail, and a client-focused mindset, along with the ability to manage deadlines and multiple priorities.

• 2–5 years of experience in benefits technology, HR systems, or software implementation roles.
• Direct experience working with Employee Navigator required.
• Familiarity with benefits enrollment, eligibility management, and platform configuration.
• Strong proficiency with Microsoft Office Suite and web-based, database-driven systems.
• Excellent communication skills with a professional and customer-service-oriented approach.
• Strong attention to detail with the ability to manage strict deadlines and multiple tasks.
• Ability to quickly learn new systems and adapt to evolving processes.
• High level of discretion and ability to handle confidential information.

• Hourly compensation ranging from $26.44 to $31.25, depending on experience and location.
• Comprehensive health coverage including medical, dental, vision, life, and disability insurance.
• 401(k) retirement savings plan with employee stock purchase opportunities.
• Student loan assistance and tuition reimbursement programs.
• Paid time off, holidays, and additional employee discount programs.
• Mental health and wellness support, including enhanced advocacy services.
• Opportunities for professional development within employee benefits technology.
• Collaborative, client-focused work environment with exposure to industry-leading benefits platforms.