Mgr Patient Care Summit in South Bend, Indiana at Beacon Health System

Manages, plans, and coordinates the daily activities of the department staff by:

• Completing in weekly scheduling of associates.
• Coordinating associates to efficiently handle daily work load by monitoring work flow to assure accurate and timely completion of workload, and revising work assignments accordingly.
• Interprets, enforces and supports Memorial Hospital policies, procedures, protocols, and the terms and conditions of the Union bargaining contract.
• Ensuring Hospital guest relations, first impressions and interpersonal communication standards are followed.
• Facilitating resource utilization, which includes prioritizing patient needs and assigning patients.
• Ensuring the availability of equipment, supplies or other resources required for patient care.
• Coordinating staff time schedules, predicting short- and long-term staffing needs and making adjustments in staffing levels.
• Reviewing patient medical records to ensure completeness of the record and appropriate electronic documentation.
• Assists with service recovery, resolving customer concerns, conducting investigations and intervening when immediate attention is needed and reporting results to the appropriate person.
• Acting as a resource person and role model for all staff
• Working with staff to develop interpersonal and conflict resolution skills.
• Maintaining skills and providing care as staffing patterns demand.
• Coordinating with education personnel on orientation programs, continuing education, inservices, ensuring up to date skills.

Assists the Director, Patient Care Services with managing the overall operations of the department by:

• Participating in interviewing and the selection of new staff.
• Preparing and giving performance appraisals, coaching and, if necessary, disciplining staff as directed.
• Coordinating Quality Improvement/Quality Assurance activities.
• Providing input into the formation of capital and operating budgets; also assisting with the implementation of cost-efficient programs.
• Conducting product or process analysis and pursuing cost saving initiatives.
• Assisting with the development, implementation and evaluation of departmental goals, policies, procedures or standards of care.
• Participating in clinical care, Hospital and community committees and activities relating to nursing practice. Conducts department meetings as directed.
• Participation in management and team meetings as directed.
• Recommends and assists in the implementation of department policies and procedures.
• Organizes to evaluate success of the Tele sitting program.
• Helps support the responsibilities of maintaining the department budget.

Utilizes assigned computer programs to perform job duties:

• General overall knowledge of Tele tracking and how it is used.
• Monitoring and producing reports from assigned computer programs.
• Utilizing Active Staffer for scheduling purposes.
• Analyzing, documenting and correcting operational problems, as needed.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

• Expanding one's knowledge, on an ongoing basis, of Memorial Hospital.
• Attending in-services and department meetings; also participating in continuing education and attending conferences as approved.
• Reading current literature that pertains to the position.
• Ensuring that excellent customer service is provided by all associates.
• Completing other job-related duties and projects as assigned.

Leadership Competencies

• Drives Results - Consistently achieving results, even under tough circumstances.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.