DIRECTOR OF PRIMARY CARE OPERATIONS -- VALUE-BASED CARE at Graves Gilbert Clinic – Bowling Green, Kentucky

Operational Leadership

• Oversee day-to-day operations of primary care clinics, ensuring high-quality, efficient, and patient-centered care.
• Develop and implement operational strategies that support value-based care objectives, including risk adjustment, care coordination, and chronic disease management.
• Collaborate with clinical and administrative leaders to standardize workflows, improve access, and reduce unnecessary utilization.

Value-Based Care Strategy

• Attends all value-based program meetings.
• Lead the execution of value-based care initiatives, including ACOs, Medicare Advantage, Medicaid, and commercial risk contracts.
• Monitor and improve performance on quality metrics (e.g., HEDIS, STAR ratings, CAHPS) and cost/utilization benchmarks.
• Partner with analytics teams to interpret data and drive actionable insights for population health management.

Team Development & Leadership

• Manage and mentor clinic managers and operational staff, fostering a culture of accountability, innovation, and continuous improvement.
• Facilitate cross-functional collaboration between providers, care teams, and support services to achieve shared goals.

Financial & Contractual Oversight

• Support budgeting, forecasting, and financial performance of primary care operations and value-programs.
• Align operational priorities with payer contract requirements and incentive structures.

Patient & Provider Experience

• Champion initiatives to improve patient engagement, access, and satisfaction.
• Support provider well-being and retention through operational efficiencies and resource alignment.
• Partners with Quality Director, Quality Finance Director, and Department to manage all value-based program initiatives and ensure the success of all Primary Care providers within value-based programs.

Education & Experience

• Bachelor’s degree in Healthcare Administration, Business, Nursing, or related field required; Master’s degree preferred.
• Minimum 7–10 years of progressive leadership experience in healthcare operations, with at least 3 years in a value-based care environment.
• Experience managing multi-site primary care operations strongly preferred.

Skills & Competencies

• Deep understanding of value-based care models, population health, and healthcare quality metrics.
• Strong leadership, communication, and change management skills.
• Proficiency in data-driven decision-making and performance improvement methodologies.
• Ability to build relationships across clinical and administrative teams.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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