ED Care Manager in San Angelo, Texas at Shannon Health

Job Summary

The ED Care Manager will serve as a liaison between patients, healthcare providers, and the community, focusing on improving health outcomes, reducing barriers to care, and promoting age-friendly practices. This role will support patients in the Emergency Department by addressing their social, behavioral, and cultural needs, providing health education, assisting with resource navigation, age-friendly assessments, and fostering communication between patients and care teams. The ED Care Manager will ensure that services and resources are accessible and tailored to meet the unique needs of all patients, ensuring that age-friendly measures are integrated into all aspects of patient care and communication.

Supervises the Following Positions

Positions: N/A

Physical Requirements

• The ability to perform the duties and responsibility of the position, with or without reasonable accommodations for disabilities.
• The ability to consistently lift, push or pull loads of up to fifty (50) pounds. (Unless nursing 50)
• Sufficient strength, mobility and stamina to make frequent location and position changes, assist with patient care, and perform other physical activities of average difficulty.
• Candidates whose disabilities make them unable to meet the requirements will still be considered fully qualified if they can perform the essential functions of the job with reasonable accommodations.
• May be exposed to infectious or contagious disease.
• May have to handle emergency situations.
• May be subject to irregular hours.
• May be required to wear protective equipment such as eye protection, face protection, masks, sterile/nonsterile gloves, isolation gowns.
• May be exposed to toxic/caustic/chemicals/detergents.
• Physical activities include continuous sitting, and occasional walking, standing, bending, squatting, climbing, kneeling and twisting.
• Activity Conditions (Occasionally, Frequently, Continuously):
  • Sitting- Continuously
  • Walking- Frequently
  • Standing- Frequently
  • Bending-Frequently
  • Squatting- Occasionally
  • Climbing-Occasionally
  • Kneeling-Occasionally
  • Twisting-Occasionally

Visual and Hearing Requirements

• Must be able to see with corrective eye wear.
• Must be able to hear clearly with assistance

Working Conditions

Primarily Works in a well-lighted and air-conditioned environment with period of heavy workload and stress. This role may include working in less-than-ideal home conditions, which can include exposure to extreme temperatures and environments that may not meet typical cleanliness standards such as clutter, unkept surfaces, and homes with pets. Works in various conditions.

Performance: Essential Functions

Decision Making: Ability to make decisions and takes appropriate action based on the information they have. Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.

Time Management: Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.

Quality & Quantity: Demonstrates accurate, knowledge and skill to carry out job duties. Follows departmental work policies and procedures. Speed and consistency of output and time utilization of job duties.

Computer Knowledge & Electronic Equipment Use: Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.

Resource Utilization: Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.

Confidentiality: Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.

Performance: Position Specific Essential Functions

• Address social determinants of health (e.g., housing instability, food insecurity, transportation, etc.) and connect patients with appropriate community resources and services, with special attention to age-related needs.
• Offer information about available health programs, screenings, vaccinations, and wellness resources.
• Assist patients with accessing community resources such as clinics, age-appropriate support groups, transportation services, mental health counseling, age friendly assessments, and public assistance programs.
• Collaborate with case managers, social workers, and other healthcare professionals to ensure patients are connected to ongoing care and services post-discharge.
• Work closely with interdisciplinary healthcare teams, including physicians, nurses, social workers, and case managers, to ensure coordinated and holistic care.
• Performs other duties as assigned.

Qualifications

Education

• Required
  • High School Diploma, GED, or equivalent

Experience:

• Required
  • Experience and proficiency with Microsoft Suite products
  • Experience and proficiency with EHR systems
• Preferred
  • Experience working in a healthcare setting, community health, social work, or related field
  • Experience working with underserved populations and understanding of social determinants of health

Certification/Licensure:

• Required
  • Basic Life Support (BLS) Certification
    • Must obtain within ninety (90) days of start date

• Preferred
  • Community Health Worker certification