Strategic Technical Account Manager in United States at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Technical Account Manager based in United States.

This role serves as a senior technical advisor for a portfolio of high-value enterprise customers, ensuring stability, performance, and long-term success across complex SaaS environments. The position blends deep technical troubleshooting with proactive account management to prevent issues before they occur and reduce operational risk. It plays a critical role in protecting revenue by strengthening customer trust, improving platform reliability, and driving retention. Working closely with internal engineering, product, and customer success teams, the role ensures rapid escalation handling and high-quality resolution of complex incidents. It also acts as a key bridge between customers and product teams by translating real-world issues into actionable improvements. This is a highly visible, customer-facing position in a fast-paced, enterprise support environment where precision and responsiveness are essential.

Own and manage a portfolio of high-value enterprise customers, acting as the primary technical escalation point and trusted advisor for post-implementation support. Provide advanced troubleshooting, lead root cause analysis, and coordinate cross-functional resolution efforts to ensure timely issue resolution.

• Manage incident response and escalation workflows while maintaining strict SLA adherence and clear customer communication
• Conduct proactive technical health checks, risk assessments, and case trend analysis to prevent recurring issues
• Partner with Customer Account Management to align on retention, expansion, and account health strategies
• Support hypercare transitions from implementation to steady-state support for seamless customer onboarding continuity
• Deliver structured feedback to product and engineering teams to drive platform improvements and reduce systemic issues

You bring strong experience in technical account management, customer support, or customer success within enterprise or SaaS environments. You are comfortable operating in complex technical ecosystems and translating issues into clear business and customer outcomes.

• Proven experience in enterprise technical support, TAM, or customer success roles
• Strong ability to perform root cause analysis and resolve complex technical incidents
• Working knowledge of SaaS architectures, APIs, and enterprise system integrations
• Experience managing multiple high-priority accounts under strict SLA commitments
• Strong communication skills for both technical and executive-level stakeholders
• Ability to collaborate cross-functionally and influence engineering and product teams
• Strong judgment, prioritization, and problem-solving skills in high-pressure environments

• Competitive compensation package with bonus eligibility
• Health, dental, vision, life, and disability insurance (varies by location)
• Paid time off and parental leave
• Retirement savings plans (where applicable)
• Opportunity to work with large-scale enterprise customers and complex systems
• Strong learning and technical development environment
• Inclusive, collaborative, and diversity-focused culture