RECEPTIONIST at Bay Area Rehabilitation Center – Baytown, Texas

Job Title: Receptionist For Immediate Hire!

Location: Baytown

Job Type: Full-Time/Part-Time

Organization: Bay Area Rehabilitation Center

Job Description:

Our organization is a mission-driven nonprofit healthcare facility dedicated to delivering inclusive, compassionate, and high-quality care. We are seeking a professional and detail-oriented Receptionist to join our team.

This role serves as the first point of contact for clients, families, and visitors and plays a critical role in maintaining a welcoming environment while ensuring compliance with healthcare regulations, privacy standards, and internal policies. The ideal candidate demonstrates strong customer service skills, professionalism, and a working knowledge of healthcare administrative processes.

Key Responsibilities:

• Greet and assist clients, families, and visitors in a courteous, professional, and HIPAA-compliant manner
• Answer, screen, and direct incoming phone calls while maintaining confidentiality and privacy
• Verify insurance coverage and accurately document information in accordance with organizational procedures and payer requirements
• Schedule appointments and maintain complete, accurate, and timely records in electronic or paper systems
• Safeguard protected health information (PHI) and comply with HIPAA, confidentiality, and data security standards at all times
• Provide general, non-clinical information regarding organizational services and programs within scope of role
• Collaborate with clinical and administrative staff to support efficient patient flow and front-office operations
• Perform general administrative duties including data entry, filing, scanning, and correspondence in compliance with record-keeping requirements
• Adhere to all organizational policies, safety guidelines, and regulatory standards

• Previous experience in a receptionist or customer service role, preferably within a healthcare or non-profit environment.
• Strong understanding of patient confidentiality and compliance standards (HIPAA)
• Knowledge of medical terminology and healthcare administrative processes preferred
• Excellent verbal and written communication skills.
• Proficiency with office equipment and software, including Microsoft Office Suite and electronic scheduling systems
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Strong attention to detail and organizational abilities.
• Compassionate, empathetic, and client-focused demeanor
• Bilingual preferred

• Be part of a mission-driven organization making a meaningful impact in the community
• Work in a supportive, collaborative, and inclusive environment
• Opportunity to contribute to quality care and positive client experiences

Benefits:

- Comprehensive benefits package, including health, dental, and retirement plans.

- Excellent PTO Incentives

We offer a supportive work environment and the opportunity to make a meaningful impact in the community. If you are passionate about providing excellent service and supporting our mission, we encourage you to apply.