Clubhouse Manager in Frankfort, Illinois at Cedarhurst of Frankfort

About Cedarhurst:

Cedarhurst Senior Living is a leading provider of senior living communities, dedicated to enriching the lives of residents through exceptional care and personalized services. With a commitment to excellence and innovation, Cedarhurst creates vibrant environments where seniors can thrive and enjoy a fulfilling lifestyle.

Why Work for Cedarhurst:

• At Cedarhurst, our core values guide how we work together and how we care for those we serve. We expect every team member to be passionate, trustworthy, empathetic, positive, respectful, and approachable. Being part of Cedarhurst means making a meaningful difference every day.
• We believe our team is our greatest strength. That’s why we invest in comprehensive training, as well as opportunities for both personal and professional growth. We’re committed to promoting from within and supporting team members who want to build their careers with us.
• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.
• At Cedarhurst, we go beyond the standard benefits program to recognize and support our team. Along with comprehensive benefits, we offer GROW Points—a unique rewards system that celebrates your hard work and dedication. You’ll also enjoy perks like exclusive Skechers shoe discounts, early paycheck access, and more!

Position Summary:

The Clubhouse Manager, reporting directly to the Executive Director, is responsible for managing clubhouse operations, including activity planning, event execution, vendor coordination, and seasonal programming, while also ensuring the delivery of key resident services such as meal coordination, light housekeeping oversight, and ongoing resident engagement. Serving as a primary point of contact for residents and families, the Clubhouse Manager exercises independent judgment in addressing resident needs, resolving concerns, and maintaining a high standard of service. This role is responsible for ensuring the clubhouse operates efficiently and fosters a vibrant, connected, and welcoming community environment.

Essential Duties:

The following duties are normal for this position. This list is not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Develop and maintain relationships with outside vendors.
• Plan, organize and coordinate onsite activities including fitness programs, educational lectures, social events, and seasonal gatherings
• Develop, manage, and distribute the clubhouse activity calendar, ensuring accessibility for residents, prospects, and guests
• Maintain reservation list for clubhouse and ensure appropriate
• Coordinate all community events from planning through execution, including setup, facilitation, and post-event breakdown
• Conduct weekly check-ins with cottage residents to assess engagement, satisfaction, and community needs
• Monitor and assist in addressing feedback from resident satisfaction surveys, escalating trends or concerns as appropriate
• Support resolution of resident and family concerns, exercising discretion and sound judgment in issue identification and follow-up
• Provide transportation for residents to scheduled appointments as needed, utilizing the community vehicle
• Coordinate meal and food ordering needs in support of clubhouse operations and resident services
• Oversee light housekeeping needs within the clubhouse to ensure a clean, safe, and welcoming environment
• Enter and manage maintenance work orders in the TELS system, ensuring timely communication and follow-up
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Conduct tours of the clubhouse and cottage homes for residents, prospects, and guests
• Maintain flexibility to work evenings and weekends in support of community programming and special events
• Other duties as assigned

Qualifications, Education and/or Experience:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

• High School Diploma Required, Associate degree or technical school training, preferred
• Minimum of 1-year related experience is required
• Background or education in management, sociology, or gerontology, preferred
• License to drive Community bus or ability to obtain within 30 days of hired is required.
• CPR or BLS certification preferred
• Ability to effectively use and navigate technology, including internet browsers, Microsoft Office programs and other operational systems such as EHR and HR software

Working Conditions:

As part of The Dover Company’s commitment to providing outstanding care and support, the company ensures that staff work under conditions that prioritize safety, collaboration, and professional growth. The conditions listed below define the experience of working in the Home Office or remotely.

• This position may need to walk or stand for extended periods and move throughout the community, resident apartments, and other areas of the community.
• While performing the duties of this job, the employee may occasionally be required to stoop, kneel, crouch, or crawl, as well as climb or balance.
• While performing the duties of this job, the employee is required to communicate effectively and identify/interpret written information.
• This position may need to lift up to fifty (50) pounds independently, and up to 200 pounds with assistance.
• Individuals in this position are required to follow all infection prevention and control protocols, including the use of personal protective equipment (PPE) when necessary, to ensure the health and safety of residents, staff, and visitors.
• This role involves actively participating in all staff activities aimed at fostering teamwork, unity, and morale. The individual will contribute as a collaborative team player, working alongside colleagues to create a supportive and cohesive work environment.
• Individuals in this position are required to stay current on all training and ongoing education initiatives. They are expected to actively pursue self-improvement and embrace opportunities for continuous learning to enhance their skills and knowledge.

We are an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, we will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees and incumbents to discuss potential accommodations with the employer.

Cedarhurst considers the health and safety of its residents, family members, and team members as its highest priorities. All offers of employment are contingent upon the successful completion of a background check and drug screening, participation in required health assessments (such as TB testing or physical evaluations), and the use of designated personal protective equipment (PPE) as required by company policy and applicable law.